Problem Solving - by business psychologists Robertson Cooper Ltd on effective problem solving

Susannah Robertson and Gordon Tinline, Robertson Cooper Ltd, October 2007

Introduction

Problem solving is a broad area and there is a wealth of psychological research covering the different aspects of problem solving, from group problem solving and models for effective problem solving to problem solving styles and the stages of the problem solving process. For the purpose of this project we have focused on the factors that are likely to influence an individual’s effectiveness when solving business problems, in order to generate an equation that can be used to assess problem solving effectiveness.

Following a search of the relevant academic literature (using databases such as Psychinfo and Business Source Premier) and a broader internet search, it was found that the key factors that are likely to impact on problem solving effectiveness can be broken down into three broad areas:
• Person related factors
• Situation factors
• Learned problem solving skills / techniques

These areas can then be further broken down into a number of different variables that are likely to affect problem solving effectiveness. These are outlined and discussed below.